Join me as I share my experience on creating a memorable welcome basket for your B&B guests. With over 17 years of experience running my own B&B and training hundreds of B&B owners since 2006, I provide practical tips and ideas to enhance your guest experience, ensuring they become loyal and repeat customers.
Key Topics Covered:
Introduction:
- My background and experience in the B&B industry.
- Transition from in-person to online training.
Why a Welcome Basket?
- Importance of making guests feel special.
- How welcome baskets can enhance guest experience and encourage repeat visits.
What to Include in a Welcome Basket:
- Homemade treats like lemon drizzle cake and shortbread.
- Local produce and goodies.
- Options for guests with dietary restrictions.
- Examples of non-food items: toiletries, postcards, and local guides.
Tailoring Your Welcome Basket:
- Adjusting offerings based on guest type and stay duration.
- Considering your budget and pricing.
Reviewing and Updating Your Basket:
- Importance of guest feedback.
- Regularly updating the basket contents to keep them fresh and appealing.
Offering Different Tiers:
- Creating special incentives for email subscribers and repeat guests.
- Examples of added benefits: early check-in, late check-out, and special treats.
Charging for Extras:
- Balancing free items with optional purchasable extras.
- Encouraging guests to buy additional items without detracting from the overall experience.
Resources Mentioned:
Connect with Me:
Visit Bed and Breakfast Academy for more blog posts, podcasts, and courses.
Check out the mini workshop for those considering starting a B&B.
Subscribe to the podcast on Spotify or Apple to stay updated with new episodes.
Enjoy the episode and happy hosting!
