This Episode covers the evolution of Change Management. Therese discusses her own journey into change management, and the 'diamond' of Program Change Effectiveness.
Here are some highlights:
At the commencement of the podcast Therese covers her own experience in projects and change early in her career.
5:48 Therese covers what Change Management is and how it is about bridge building and being a translator
6:26 Therese discusses why Change Management exists and shares a story about her own experience in the early days of customer experience
7:42 The Loyalty Effect by Frederick Reichheld
9:42 Therese covers some of the key people aspects of Change Management
12:00 Therese discusses Program Change vs Organisational Change
14:00 Executive Sponsorship to support Change Management
15:16 The 3 areas of Change to be explored
17:10 The diamond of Change effectiveness
22:00 Adam Grant – Think Again
25:26 The discussion for next podcast – Revert or reimagine which path are organisations taking?
26:34 Fixed mindsets vs growth mindsets
Visit www.myvirtualchangemanager.com to download resources.
