From an entry level position at Enterprise Rental Car spanning over two and a half decades when he left the company as the Regional Vice President, Eric Stone learned a thing or two about CULTURE.
Through engagement and other key steps, you create Culture Carriers. Look at:
- Time Management and Eisenhower’s grid demarcations of Delegate, Do, Defer, or Delete
- Hiring Practices to include focusing on attitude, effort, and coachability
- Hold regular meetings to highlight desired outcomes, then back fill the calendar with times for training and review.
- Remember that beliefs lead to behaviors.
- Identify your priorities and keep them in front of your team members.
- Remember that 40% of your team don’t actually know what’s expected of them.
- In exploring corporate culture, investigate the gap between Values and Behavior.
- Whether working in-office, remotely, or hybrid, there are five factors of engagement that need to be focused on:
- Relationship with the manager
- Understanding of requirements
- Having and utilizing the proper tools and tech
- Personal and Professional Development
- Reward systems
- Because there’s no pressure relief for those working remotely (and hybrid/remote), the stress and anger felt on one day could well carry over to the next day. Leaders need to be the pressure-relief and support.
- Calendar time for engagement; that’s the core of leadership
- Explore, “What works? And what can we do better?”
- Measure workplace culture via:
- Engagement
- Experience
- Ethics & Behavior balanced against Values
- Sales
- Retention
- Growth
- FRAMEWORK of the Hourglass
- Discovery - pull information
- Orchestrate - formulate and roll out priorities
- Training
- Assessment & Measurement
- Balance Mission, Vision, and Values against Policies and Procedures
Find Eric Stone on Linked In and Instagram (ClearPathVentures_) and pick up his book Jumpstart Your Workplace Culture wherever books are sold!
