Description

Summary

In this episode, Rebecca is joined by Michelle Pascoe, a hospitality expert with 29 years of experience. They discuss the importance of creating memorable experiences for customers and the challenges of staff engagement in the hospitality industry.

Michelle shares tips on training staff in customer engagement and implementing wow factors in customer service. They also discuss the importance of celebrating successes in business.

Takeaways:

• Creating memorable experiences is crucial in the hospitality industry.
• Training staff in customer engagement is essential for providing exceptional service.
• Implementing wow factors, such as personalization and small surprises, can enhance the customer experience.
• Celebrating successes in business is important for acknowledging hard work and achievements.

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Connect with Michelle:

• Website: https://www.michellepascoe.com/
• Instagram: https://www.instagram.com/michelle.pascoe/ 

Chapters

00:00 Introduction and Business Card Creation
03:18 Creating Memorable Experiences in Hospitality
07:46 Challenges in Staff Engagement in Hospitality
13:56 Training Staff in Customer Engagement
18:35 Implementing Wow Factors in Customer Service
25:36 Celebrating Successes in Business
28:30 Conclusion and Farewell