Description

Growth doesn’t always require sweeping transformations. Sometimes the biggest results come from the smallest tweaks. In this episode of 10 Minute Masterclass, Trey Sheneman shares five low cost, high impact ways to improve customer experience and boost revenue. From faster response times to better first impressions, these small hinges can swing very big doors.

Key Takeaways

• Small changes compound into big results when applied consistently.
• 5 ways to improve customer experience with minimal cost:
  • Speed of Response – Leads go cold fast; respond within minutes to increase conversions.
  • Remove Friction Points – Simplify steps in forms, checkout, or booking flows to reduce drop-offs.
  • Upgrade First Impressions – Packaging, onboarding emails, or lobby experience set the tone for trust.
  • Train for One Thing – Focus onboarding on one skill that drives outsized impact in customer interactions. Repurpose
  • What Works – Take your top performing content or assets and distribute them across more platforms.
• Operational efficiency is often about auditing the basics, not reinventing the wheel.
• Momentum builds when you make one improvement at a time.

Timestamped Highlights

[00:00] A $300 restaurant menu redesign that created the best quarter ever.

[02:00] Why small operational tweaks can drive massive ROI.

[03:00] Fix #1: Speed of response—automation and AI cut times from hours to minutes.

[05:00] Fix #2: Remove friction points—simplify booking flows and add call buttons.

[06:00] Fix #3: Upgrade first impressions—trust is set at the first touchpoint.

[07:00] Fix #4: Train for one thing, not 10—improve the skill that matters most.

[08:00] Fix #5: Repurpose what already works—put your best testimonial everywhere.

[09:30] Compounding effect: one small change a month builds momentum.

10MIN Takeaways Newsletter: 10MIN Takeaways

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