Jae Maloney, New Technology Consultant at KLM, and Tom de Koninck, Senior Consultant TNO in the ICT unit, give their perspectives on the future of travel and the use of new technology such as VR. The corona crisis and the impact of the Climate Agreement exert major influence on the travel industry and consumer behaviour. What is the mid-term perspective? What role will new technology play and what does this mean for a national airline like KLM?
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