What’s the key to small business and tourism recovery from COVID? It’s not about who has the biggest marketing budget, but rather who understands the fundamentals that really matter to customers.

In the new book, Delight Disrupt Deliver award-winning tourism entrepreneur and author Milton Collins draws upon over 40 years’ experience in small business and hospitality to provide a practical guide for businesses on how they can use the power of ‘small surprises’ to win back customers. 



He joins Jennie Lenman to discuss.