Fed Kuzel is Tesco’s Head of Group Engineering for Central Europe and this podcast is chock full of value. They discuss Tesco’s history of innovation, how the pandemic has sped up changes in consumer behaviours, how to get product working with technology and finally how to put customer at the heart of development.
1.46 Background
- Head of Group Engineering for Central Europe - Buda and Krakow
- Started in tech in Y2K
4.13 History of Tesco
- Innovators - cashless stores/cashier-less stores
- Implementing lean and learning organisations
7.48 Putting technology at the heart of your strategy
9.06 Adapting to the 2020 Pandemic
- Mobilised incredibly quickly, spinning up multiple distribution centres in 4 weeks
- Doubled deliveries
11.48 Accelerated Consumer Behaviour - deliveries
- The cost of fulfilment
- Optimisation of that journey
- Drones
13.26 Biggest competitors in 5 years time
- Online retailers (Amazon Fresh)
- Industry doesn’t move that quickly
- Focusing on our own innovation
16.55 Will Tesco have brand loyalty with the next generation?
- Comparison to the fashion industry
- Focus on user experience
- Experiential stores
20.56 People, community and environment
- Decreasing food waste
- Working to become carbon neutral
22.42 Putting customer at the heart of product development
- Start with why
- Who are the target audiences
- Metrics related to human experience and business
25.48 How to get product working with technology
- A startup called Decision.tech did this very well
- Make mistakes and innovate
- Internal open-source
29.53 Leadership
- Strong engineering leadership in Tesco
- Biggest inspiration: Eliyahu Goldratt
33.44 AI writing code
- Replacing traditional software engineers
