On a brisk April morning in 1992, the quiet town of Agawam, Massachusetts stirred awake like any other day. But just before 9 a.m., an unsettling discovery disrupted the usual mundane routine. A clerk at Brittany’s Card & Gift Shop was surprised to find her coworker Lisa Ziegert’s car sat in the parking lot, yet Lisa was nowhere to be found. Inside, the unease deepened: Lisa’s coat, wallet, and keys were left behind, and the back storeroom bore chilling signs of a struggle. Overcome with fear, the clerk bolted across the street to call the police—setting into motion a mystery that would haunt the town for decades to come.