Paul and John sit down with the unstoppable Evelyn Tourish, Customer Experience Director at Europcar Mobility Group UK.
With 32 years at Europcar, Evelyn shares her journey from rental sales agent to leading the company’s customer experience and spearheading the electrification of their UK network. Her passion for EV adoption, customer care, and building resilient teams shines through as she talks about:
- How Europcar is driving the transition to electric vehicles 🚗⚡
- Creating a frictionless, digital-first customer experience
- The resilience and tenacity needed to thrive through industry challenges
- Winning two consecutive Gold Awards for customer experience innovation
- Why caring for customers and colleagues is at the heart of everything she does
