Seismic’s Gemma Livermore and Rachael Rowe come together to discuss the evolution of learning and coaching in financial services. They’re joined by guests Nicki Auret, HR Director at ICBC Standard Bank, and Monica Stancu, Senior Diversity and Inclusion Manager at Lloyds. The episode explores how ongoing skill development, personalised coaching, and new technologies can create a dynamic learning environment that supports individual career progression and overall organisational success.
Show notes
Key takeaways from episode 5 of Seismic sessions:
Learning and coaching evolution: Traditional learning methods don’t accommodate different learning styles, individual needs, or a desire for ongoing education. Modern learning and coaching methods change this reality.
Organisational learning adaptation: Organisations should anticipate evolving needs related to the employee life cycle and generational demands. Because of a trend towards more varied career paths, continuous learning and skill development are more important than ever for career flexibility and retention. Learning methods need to be empathetic, purpose-driven, and flexible. They should also be combined with a culture that supports both internal career progression and the development of varied skill sets to boost engagement and growth.
Integrating AI into employee training: Prioritising human-centric productivity in the digital world is essential. For example, employee training that incorporates AI can deter them from seeking external solutions. The future of work should focus on continuous, personalised learning that fosters career growth and matches both organisational and personal ambitions.
Jump into the conversation:
[00:01:11] How learning in finance has evolved
[00:04:53] The importance of continuous learning in training
[00:09:40] The learning and coaching evolution
[00:13:29] How lifelong learning impacts career change (and vice versa)
[00:16:40] What portfolio careers and retention rates are like
[00:20:16] How to cultivate a digital-first culture
[00:25:25] How to manage AI bias and generational expectations
