My challenges to you:
- Be proud of all the tasks you do, even if its cleaning a bathroom. You are serving as a member of the team to make the cafe better at serving more people. If you aren’t willing to help the team (even if that is cleaning a bathroom), then you aren’t cut out to be working in my cafe in any role. If you complain about anything seen under the Twitter hashtag #BaristaProblems you should re-evaluate if you’re cut out to be working with coffee or in customer service at all.
- Be proud of how you do what you do. The protocol may be to set up cups a certain way, and you think it should be some other way. First perfect the way your management wants you to do it, then figure out a better way, practice it, and show it to your boss. Anyone can complain, but a valuable team member makes an improvement and change to the system.
- Be proud of what you sell and who you partner with. Someone out there loves what you’re selling. Don’t complain to customers about what you don’t like. Know the stories of the people who bring your products.
- Be proud of your competitors. Do you recognize how your competitors are pushing you to do a better job?
- Be proud of your customers. Respect and care for them before they aren’t yours anymore.
- Celebrate with your peers. Take the time to recognize what your co-works, partnering companies, and everyone in the industry is doing to make our industry better.
