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Title: Dealing with Difficult People
Author: Roy Lilley
Narrator: Daniel Philpott
Format: Unabridged
Length: 3 hrs and 46 mins
Language: English
Release date: 01-21-10
Publisher: Audible Studios
Genres: Business, Management
Summary:
Dealing with Difficult People looks at individual behaviour, what drives it, and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business, and for anyone who has to deal with difficult colleagues or the public.
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