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Title: Exceeding Customer Expectations
Author: Kirk Kazanjian
Narrator: Gary Telles
Format: Unabridged
Length: 8 hrs and 20 mins
Language: English
Release date: 12-28-06
Publisher: Books on Tape
Genres: Business, Management
Summary:
By mastering this principle, Enterprise has earned an enviable reputation as one of the world's best companies to work for, won countless customer-service awards, and enjoyed a nearly unbroken streak of record profits.
Exceeding Customer Expectations imparts timeless lessons for satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
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