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Title: How Did That Happen?
Author: Roger Connors, Tom Smith
Narrator: Lloyd James
Format: Unabridged
Length: 9 hrs and 53 mins
Language: English
Release date: 08-24-09
Publisher: Tantor Audio
Genres: Business, Management
Summary:
They offer powerful steps to establish a positive "Accountability Connection", rather than waiting to place blame after problems arise and people fail to deliver.
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds.
This book can help people at every level---from senior executives to front-line workers - enjoy greater productivity, profitability, and job satisfaction.
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