In this audio, the importance of measuring employee imprint and setting expectations is discussed. Effective measurement can transform an organization from mediocrity to excellence by improving performance. Understanding employees well enough to have the right expectations requires communication and knowledge. This can be achieved through formal profiling and evaluation. It is important to find what each employee does well and ensure they are in the right role to maximize their talent.
Expectations and measurement should be fair and reasonable, as setting high expectations can lead to discontentment. Supervisors should not assume that employees are naturally lazy, but rather set expectations that motivate and challenge them. Real achievement is only possible with expectations in place. Predictability is another requirement for effective measurement, as talented individuals desire security in knowing how they are doing and that expectations have purposeful continuity. Predictable leaders enhance their predictability through deeply-held philosophies and strategic planning.
Talent identification begins during the hiring process, with spontaneous recall being a trait of the talented interviewee. High achievement is a predictable and consistent behavioral pattern that can be observed through appearance, punctuality, behavior, reliability, and predictability. To ensure effective measurement, three key foundations are highlighted: keeping it understandable and objective, differentiating between busy-ness and productivity, and measuring the work rather than the worker to minimize emotional biases.
