This week, we’re joined by Deepak Lalwani, founder and change management consultant at Deepak Lalwani & Associates. Deepak talks with us about the human element of the consultation work he does and how to optimize the implementation of technology for both your organization and your clients.
In this episode, we cover:
Focusing on effective and usable technology adoption
Avoiding losing the human piece in consulting
Building long term trust with clients and customers
Adapting to specific management styles to serve impactfully
Walking clients through information with eye contact and face-to-face interactions