Individual emotional intelligence matters — but teams thrive when EI is built together, not carried by a few well-developed individuals. In this episode, Vanessa Druskat explains why high-performing groups rely on shared norms that create psychological safety, trust, and collaboration. We talk through her research-backed framework for turning work groups into emotionally intelligent teams, how leaders can shape better environments, and why optimism is a surprisingly powerful tool for motivation and change.
[0:00] Intro and Speed Round with Vanessa Druskat
[7:08] What is Team Emotional Intelligence?
[13:02] Leader Behavior vs Team Norms
[18:24] The Discovery of “the Nine Norms”
[26:34] Engaging Stakeholders Beyond the Team
[33:19] Belonging Needs and Conformity
[42:01] Optimism As a Leadership Tool
[47:21] Coaching for Hope vs Problems
[50:42] Desert Island Music
[54:14] Grooving Session: A+ Teams vs A+ Individuals
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John Prine - In Spite of Ourselves
