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Description

Rebecca Womack, who is the Director of Clinical Compliance at BlueSprig Autism joins me in Session 101 to provide an overview of the importance of pinpointing and analyzing Key Performance Indicators, or, KPI's for short.

At first glance, this may seem like a topic that is about as exciting as doing your taxes. However, when we dove into this subject, my inner nerd was engaged, and I started thinking about how I could use this concept in all aspects of what I do. I guarantee that even if you do not work in an insurance funded setting, or if you are not in operations management - you'll still many takeaways from this conversation.

Rebecca effectively makes the case for using a KPI lens in your work. After we concluded our interview, I learned that she was not only battling pneumonia, but her husband was texting her with updates from their barn, as one of their goats was giving birth! So I appreciated Rebecca's ability to put aside these things to patiently educate me on this topic.

We mentioned a handful of resources in the episode:

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