Today's episode features a familiar voice. To kick off Season 4 we've brought back the annual favorite - Steve Barkhouse, owner of Amsted Design|Build. This year we're treating you to his company's step by step process for delivering the ultimate customer experience during a custom home building or renovation project. If you've been struggling as the industry has shifted from the ease of the pandemic building boom to what it is today - this is an in-depth look at what's working and why it works.
Show highlights include:
2:00 What's happened in the last year?
3:00 Homebuilders and remodelers are no longer order takers
4:05 Shifts in the permit market
6:10 Defining the client experience plan
11:00 How did you design the experience?
12:55 The first real touch
16:33 The In Home Consultation
22:45 A modest investment of time and professionalism
25:22 Diving into development
27:00 Presenting to the client and design agreement
29:37 Helping clients understand budget in the current economic climate
35:15 Having fun and signing the contract
36:48 Handoff process
39:30 Discovery After Demolition
41:30 Trusted advisors and solid teamwork
44:10 Electrical walk throughs are important
44:50 Critical 10 - the last ten percent
47:10 Completion date, payment, and celebration meeting
53:50 How to connect and what's coming up next?
You can learn more about Steve at https://www.amsted.ca/.
Social media:
LinkedIn - https://www.linkedin.com/in/stevebarkhouse/?originalSubdomain=ca
Or hit us through our Contact Page at https://buildernuggets.com and we'll make a personal introduction.
To get the most out of this podcast, head over to https://buildernuggets.com and join our active community of like-minded builders and remodelers.
