Bulletproof Hygiene Podcast Episode 24
Hosts: Charissa Wood, RDHÂ & Brittany Simon, CRDH, BASD
Key Takeaways:
Introduction
Fixed Mindset
Non-verbal Communication
Intentional To Present Yourself
Active Listening
Come Across Confidently
Facial Expressions/Cues
Establish Trust And Communication
Tone That We Use
Mirroring And Matching
Engage The Patient's Senses
The Pause After A Yes
References:
Summit 2021
Mighty networks: Bulletproof Hygiene
Bulletproof Hygiene: The Guide For Finding Fulfillment Through Purposeful, Profitable Hygiene
Tweetables:
We're here to make our patients healthy! Charissa Wood
What we're saying matters, but what we're doing physically matters even more. Charissa Wood
Make the patient's condition relatable and understandable to them. Charissa Wood
Listening is the biggest key to communication. Charissa Wood
The most effective communication is when we can merge their wants to our wants. Brittany Simon
Pictures are everything. Charissa Wood
Empathy and understanding must always precede advice and problem solving. Charissa Wood
