Bulletproof Hygiene Podcast Episode 119
Host: Charissa Wood, RDH
Guests: Ella Mullokandova & Tanya Kon
Key Takeaways:
What is Brand Ambassador for the Hygienist Practice
The Importance of Practicing the Same Philosophy as Hygienists
Educating the Dentist to Become the Leaders
Basis of Success of a Practice:
Vision
Mission
Core Values
Systema and Processes Implementation
Definition of Patient Life Cycle
Patient-Focused
Asking Patients with their Previous Dental Experience
Five Touch Points:
Intake
Assess
Educate
Treat
Retain
Consistency in Providing the Exceptional Customer Experience
Restorative Dental Partnership
References:
Hygiene Mastermind - https://bulletproofmastermind.com
Summit - https://bulletproofsummit.com
Mighty Networks - Bulletproof Hygiene
Converge Dental- http://convergedental.com/
The basis of success of a practice is when there is a vision, mission, and core values defined, systems and processes are implemented. If that basic is not done, then the practice is in the reaction mode every day. – Ella Mullokandova
Dentistry is a team sport. It is not a one-man show. And so, when everyone is stepping into their full role and has the autonomy and the empowerment to do that, then it is this beautiful thing because everyone together collectively is achieving the goal and they're leaving at the of the day feeling fulfilled in what they've done. - Charissa Wood
