In this week’s episode Jeff Richmond shares his insight on the topic, How to Optimize Patient Scheduling and Minimize No Shows and how following a high standard for answering calls at your practice could improve the performance of your practice and help you and your practice to schedule more appointments and have 0% no shows.
Key Points
- Recap of Episode 1
- What are the questions a patient could have before booking a consultation
- Throughout the call 1-4 attempts to close
- Trying a few times before a booking
- Throughout the call build their confidence and guide them
- How to deal with hesitating Patients and give them the assurance
- Common questions patients have
- Sending additional information or follow up information
- When & how to re-engage with the patient after the initial call
- Choice, Scarcity & Urgency
- Different ways to share the available days & time with the Patient
- Appointment reminders
- Consult Fees – $125 credited
- No Show Policy. Credit Card to hold the time $75
- Consultation Fee – How & Why
- Importance of allocating administrative time as a Doctor or Surgeon
- Time allocation vs Revenue generation
- Unsuccessful close – send info, complimentary program, open house or online event. Continued Engagement- Telephone and Digital
- No Show policy and No Show Fee
- How to communicate the No show policy to your patients
- How to Minimize no shows
- The difference between highly successful practices vs other practices
- Being an ambassador for your practice on the phone
- Closure
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