We explore the gap between automating transactions and maintaining human relationships, asking whether AI can finally handle the logistical friction that keeps us from showing up for each other. Julie Zhuo argues that AI’s real potential lies in managing the unglamorous work of social bonds, while we also examine why trust, not just usability, is the critical differentiator in automotive UX. This tension between technical capability and human connection runs through our discussion of design advocacy and the evolving role of psychology in the field.
