The best and worst part about being an independent agent is that you think you're a policy slinging maverick.
While some of that may be true, and it's hard to find a box everyone can fit in, there's still a handful of things we all need to focus on.
Most of which revolve around improving the digital capabilities all-around your marketing, operations, sales and service cycle.
When those things start to happen you can start to have people do more high-value people things.
Matt Masiello, CEO SIAA, talks about the digital agility agencies are going to need moving forward and how to prioritize getting started.
