This episode explores common time sinks in technical writing and practical solutions to streamline documentation workflows, with a focus on automation and AI tools.
Common time sinks identified:
Chasing reviewers and SMEs for feedback
Constantly shifting priorities and expectations
Version control and format conversions (especially markdown/Word)
Unproductive meetings
Documenting features too early (before testing is complete)
Tracking requests and managing follow-ups
Time zone coordination challenges
Working with poor or incomplete requirements
Solutions and strategies:
Content operations approach - Strategic framework examining people, processes, and technology in content production
Four solution categories:
Remove bottlenecks from processes
Reduce friction for collaborators
Delegate and spread workload
Automate repetitive manual tasks
AI and Intelligent Agents - Moving beyond traditional automation to tools that can adapt and make decisions
Implementation tips:
Focus on high-impact, repetitive tasks first
Track metrics to measure real-world impact
Use phased rollout approach
Maintain human oversight and accountability
Remember: augment, don't replace
TCUK Conference (Nov 24-25) - Presentation on automation in technical writing
New course launch: "Managing and Mastering Documentation Projects with AI" (pilot: Nov 3-4)
Cherryleaf is a technical writing services and training company.
