Todays question comes from Bernd Susen
https://www.hotel-rheinischer-hof.de/
Bernd's question is:
What can I do to get my people to deliver the same consistent customer experience even when I am not physically there.
Quick summary:
Work together as one team
Agree as a team what makes a great customer experience
Give everyone the necessary information to understand the business - as well as any tools, training & capabilities needed
Then
Trust your team to decide how to deal with each customer experience situation
Finally have regular review meetings so that together you can improve and provide an even better experience.
