J Darrin Gross
I'd like to ask you, Marcy Sagel, what is the BIGGEST RISK?
Marcy Sagel
I'm going to answer that in a few parts, because there's different aspects of the job that can be different risks. So when we pick materials for a project, we have to make sure we're working with tried and true materials, okay, materials that are not going to fail on a job, for instance, in the units, if we select a, you know, vinyl plank flooring, we want to make sure it's going to last. So we only work with manufacturers that we know are going to give us a solid product, not we're not trying to test some new product on different people. We really want to make sure that those stand the test of time from a risk standpoint. So that's probably one of the biggest things. The second thing is the furniture. We also specify all of the furniture, and are an installation. So we put all of the furniture into warehouses, and we have to make sure that the warehouses are bonded and insured and going to be doing replacement if there's any problems. And we use it. We use warehousing all over the country, and so we do a lot of due diligence to make sure that risk is minimal, and we work with a lot of the same vendors so that we make sure that we have very, very, very solid in warehousing around the country. Really, really important to our job. There's so many aspects of that the material goods that we order are sent directly to those warehouses. They have them come in on camera. They're signed for. If there's any look or damage to any box or item or palette, they immediately are under record with us to open it up, inspect it and give us a photo and report immediately, within 24 hours, so that we can report it to the manufacturer, and we want to make sure that our, you know, installations go as smoothly as possible. We have a really good track record with that, and the reason we do is because we use really good receivers. They receive it, they're knowledgeable. They take a picture of everything coming in, it's got an item number, it's got a quantity number, and then we have it on record that we can then log into their software and see all of those items online and match it up to our spreadsheets. It's very, very, very organized, and we like it that way, so we only work with groups that are very organized and can follow sort of the regiment that we're used to, so that we can minimize any of the risk.
