It’s easy to assume that the way things are being done is the right way to do things, but a change in perspective can open our eyes to the benefits of doing things differently. In this episode, I discuss how to establish KPIs as a compliance professional when there are a lot of unknowns in play. I hope you walk away from this episode with a new perspective on the metrics you can and cannot control!
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Today's episode:
[00:38] An overview of today’s episode.
[01:24] A personal experience that has taught me to always question the status quo.
[06:58] Why aiming to acquire a license by a specific date is a problematic KPI in the FinTech compliance space.
[08:16] Why I believe compliance professionals should be responsible for reconciling input from different departments.
[09:59] Examples of KPIs that should be used in relation to compliance auditing.
[11:45] Important compliance KPIs related to bringing in new business.
[13:47] KPIs that compliance professionals should consider in relation to customer support.
[16:06] What characterizes a good KPI.
Show links:
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