Amas and Bob have a great conversation about the following:
- Does the 'effortless experience' still apply today?
- Your customer experience efforts depend on where you are on the experience journey.
- They revisit chatbots to answers a listeners question.
And much more...
To learn more about Amas, Bob and the show, visit www.contactcenter.tv
Effortless Experience
No One Wants Customer Experience
