In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "That's right."
If you're committed to improving your skills in conversation leadership and management, I recommend listening to it.
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.
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Conversations About Conversations – Episode 308
