This episode of Conversations About Conversations is about probing effectively. It's the second episode in a multi-part series. We review when to use open-ended questions and when to use closed-ended questions and introduce a number of probes for specific uses. For example: leads, assessors, motivators and clarifiers.
WATCH this episode on YouTube: https://youtu.be/EZeaD_pM66g
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Conversations About Conversations – Episode 155