Episode Summary:
Today we’re breaking down KPIs—yes, those intimidating numbers—and showing you how they actually make your life easier. Whether you're an office manager, treatment coordinator, or dental assistant, understanding KPIs like production, collections, and case acceptance helps your whole team work smarter, not harder.
We’ll talk about how to read the numbers, what they really mean, and how they can tell the true story of your practice. From tracking missed calls to understanding why write-offs hurt collections, this episode is full of real-life examples, practical tips, and a whole lot of “aha” moments.
What We Cover:
What KPIs really are (spoiler: just numbers that tell a story)
How to hit your production and collection goals—without burnout
Case acceptance tips (and how to get your doctor on board)
What to say when patients ask for discounts
Scheduling smarter—not harder—with your four-week production plan
Why DAs, admins, and hygienists should all know the daily goal
Quick Takeaways:
Collect at least 98% of what you produce
Your case acceptance should be around 75–80%
Hygiene production should make up 25% of your monthly total
Want more “yeses”? Say “payment options,” not “credit applications”
Stop giving away treatment without tracking the cost
Bottom Line:
Your numbers aren’t here to haunt you—they’re here to help you grow. Let’s use them to get aligned, improve communication, and create a more successful (and less stressed!) dental practice.
