Hear first hand how Greenlight Group is able to fully automate their ITSM response by integrating Derdack’s SIGNL4 with their ITSM systems for ease of transition and reassignment of calls or full transparency for management as to who is taking care of what. Doreen Jacobi, CEO of Derdack Corp and Joe Madden, President of Greenlight Group discuss Greenlight’s experience and use cases in implementing SIGNL4.
