"You don't get in trouble for what you know. You get in trouble for what you don't know."
Notable Moments
02:24 Be Average or Be Excellent
03:59 Empowering Change Through Feedback
07:31 Build Trust By Taking Action
10:37 Honesty Creates Impact
13:46 Cockerell Academy
Creating excellence is magic, and the secret lies in the details.
From my experience, true magic in any business is when you're so good, people wonder how you do it. Everyone in the organization strives for excellence rather than settling for average. Whether it's a seamless customer service experience or a perfectly executed operation, the moments when customer service leaves you smiling are all by design.
Read my blog for more on creating magic by asking for feedback.
Resources
Travel Guidance
Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.
