Episode 17: "Using BI to Improve and Design Programs" with Monica Soliman, Senior Research and Innovation Advisor at Employment and Social Development Canada (ESDC). Monica Soliman has worked in a number of BI roles in government, including roles at Immigration, Refugees and Citizenship Canada and Employment and Social Development Canada. In chatting about the growing variety of BI roles in the public sector, Monica shares her experiences working on projects that use BI to improve existing programs as well as projects that incorporate BI into the design of new programs.