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What is a Runbook?
The Runbook is a centralized collection of electronic documentation used to effectively manage and administer a network. It contains information regarding all of a customer's business critical systems, applications, and processes so that incidents received can be quickly resolved or escalated to the appropriate resource. It is also leveraged to keep the appropriate parties informed, set expectations regarding service level agreements and response times, and to assist customers that need to be able to demonstrate "approval processes" and "change management" processes for auditing requirements.
