Description

Customer service is about creating raving fans and finding win-win. One team pushed per owner requests and finished four and a half months late losing $2.3 million. Another team negotiated six more weeks with transparency and finished on time with raving fan. You win in pre-construction by setting a good deal.

What you'll learn in this episode:

• Win-win not always right: deliver what customer paid for but always do right thing, find win-win
• Two project comparison: pushing finished 4.5 months late negative $2.3M, win-win finished on time with raving fan
• Pre-construction wins projects: set buffers, risk analysis, mobilization schedule, fresh eyes meetings, financial contingencies
• Contract default: owner does not control means and methods, you are responsible for schedule quality safety production
• Guardian mindset: become owner of their business and your business, have systems to show impacts transparently

You have to be good enough to beat the ref, and you do that in pre-construction, with visibility, and by finding that win-win instead of just absorbing it or getting contentious.

If you like the Elevate Construction podcast, please subscribe for free and you'll never miss an episode. And if you really like 

the Elevate Construction podcast, I'd appreciate you telling a friend (Maybe even two 😊).

Also, here are links to our YouTube Channels:

· Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg

 · LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt

· LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured

· LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw