Jason coins the Jack in the Box Effect to describe what happens when leadership teams implement strategic decisions in a silo and accidentally trigger the opposite of what they wanted. He shares the story of being asked to back up two car lengths at a Jack in the Box drive thru so the timer would reset, then maps that exact pattern onto leadership teams that issue safety policies, performance metrics, and other initiatives without ever asking the field for input. The episode is a direct challenge to stop armchair managing culture and start including the people who actually have to live with the decisions.
What you'll learn in this episode:
What the Jack in the Box Effect is and why it punishes the customer to protect the timer
Why culture eats strategy and you can't enforce a culture you don't live in
The trap of grading people on outcomes they have no influence or control over
Why every decision affecting the field must be vetted with feedback from the field
The Petticoid Smith model: leaders on every consult, every site visit, every boot camp
If Congress wouldn't pass laws they're exempt from, leadership shouldn't either. Total participation isn't a buzzword. It's the antidote to the Jack in the Box Effect.
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Also, here are links to our YouTube Channels:
· Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg
· LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt
· LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured
· LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw
