Description

Jason continues the Lean Onboarding series with the concept of customers, asking workers and foremen to see everyone around them as a customer. That includes neighbors, motorists, pedestrians, end users, and the other crews on the project. He explains how this attitude moves a project from siloed efficiency to optimizing the whole, and why it leads to better coordination and a better result for the person paying for the building.

What you'll learn in this episode:

• Why neighbors, motorists, and other trades are customers too
• How treating coworkers as customers changes how areas and equipment get left
• What optimizing the whole means compared with optimizing individual crews
• How mutual respect cuts trade damage, deliveries in the way, and broken promises
• Why Lean construction is about how we deliver, guided by the voice of the customer

Which crew on your project would act differently if you treated them like your customer?

If you like the Elevate Construction podcast, please subscribe for free and you'll never miss an episode.  And if you really like the Elevate Construction podcast, I'd appreciate you telling a friend (Maybe even two 😊).

Also, here are links to our YouTube Channels:

· Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg

 · LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt

· LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured

· LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw