Description

Jason opens by reading a listener's story about walking away from an unreasonable RFP and a client who paid late. He then turns to a leadership habit he sees everywhere: playing savior, where a leader becomes the go-between for two people instead of helping them solve a problem together. He explains why filtering complaints and shielding people from each other weakens a team, and walks through a step-by-step way to coach people toward talking directly. HR, legal, harassment, and discrimination concerns are the exception, and he encourages checking in with your internal HR and legal teams.

What you'll learn in this episode:

• What "playing savior" looks like on a team, and why shielding people from each other keeps problems from getting solved
• A step-by-step approach when someone brings you a concern about a coworker: ask if they've talked to that person, offer coaching, then a facilitated conversation, then the team meeting
• Why you can listen and still not promise to keep it secret, and why filtering feedback without context builds mistrust
• When going straight to action is right: HR, legal, harassment, and discrimination issues, with safety and no retribution
• Why building direct communication between people strengthens the team

Next time someone brings you a concern about a coworker, will you become the go-between, or help them build the relationship to solve it together?

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Also, here are links to our YouTube Channels:

· Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg

 · LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt

· LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured

· LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw