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Title: The Organizational Apology
Author: Maurice E. Schweitzer, Alison Wood Brooks, Adam D. Galinsky
Narrator: Todd Mundt
Format: Unabridged
Length: 28 mins
Language: English
Release date: 09-10-15
Publisher: Harvard Business School
Genres: Newspapers & Magazines, Business
Summary:
A step-by-step guide for determining whether a mistake merits a corporate apology and, when it does, for crafting and delivering an effective message.
©2015 by the President and Fellows of Harvard College, All Rights Reserved (P)2015 Audible, Inc.
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