Make sure your remarkable customer experience is memorable for the right reasons, whether you're running a diner or an insurance company.
Bite-Sized Delight From the Episode:
- Customer demand for personalized products and experiences is increasing, and customer experience designers must be ready.
- Make sure your customer experience is remarkable for the right reasons—not, for instance, because orders get fumbled.
- Heavily siloed departments make for poor, inconsistent customer interactions.
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Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
