We could all be doing more to answer customer questions, pre-empt their needs, and deliver a pitch-perfect customer experience.
Bite-Sized Delight From the Episode:
- Most online shoppers can't make a purchase without needing to contact customer support.
- More and more users are turning to Google with "how-to" search queries.
- Build trust by telling your customers the whole story—not just the part that benefits you financially.
Are You Looking for Things We Referenced?
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
