Description

Why customer experience drives your brand, the keys to building great customer service habits, and why so few brands are using CX to differentiate.

Bite-Sized Delight From the Episode:

• Customer experience creates your brand, not the other way around.
• Being consistently amazing is about building amazing habits.
• Why customer experience is the biggest opportunity of 2017.

Are You Looking for Things We Referenced?

• Why the customer experience function should now be in control of the brand
• Be Amazing or Go Home by Shep Hyken
• Forrester CX Index
• Forbes: Forrester's US Customer Experience Index: CX Quality Worsened In 2017

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!