How even a restroom can make for an unexpected customer experience, what most businesses miss about the importance of employee interactions, and why simple is good for everyone.
Bite-Sized Delights From the Episode:
- Why an unexpected customer experience creates powerful word-of-mouth.
- The difference between how you think you impact your brand and how customers experience it.
- How you can take a page from the Cubs.
- An opportunity to learn more about customer experience.
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