How Peloton’s customer service response flipped a bad experience into a good one, what Delta is doing to push the unexpected, and KFC’s clever response to a chicken shortage.
Bite-Sized Delights From the Episode:
- How Peloton’s customer service response turned a bad experience into a memorable one.
- Delta’s unique approach to helping folks fly with kids.
- KFC’s edgy ad in response to a chicken shortage crisis in the UK.
- Why millennials want the mobile experience more aligned with the in-store experience.
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