How one company lets you use snail mail to create surprise and delight for your customers, the little things that can make a big impact on the experience, and what blockchain means for the future of CX.
Bite-Sized Delight From the Episode:
- Why attention to the little things are what create surprise and delight for your customers.
- A company that gives you the chance to use mementos to make a lasting impression.
- Blockchain and the future of CX.
- Why the customer experience glass is half full for some CX leaders, and half empty for others.
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