Description

Listeners share their experiences, including how one employee turned a customer into a brand ambassador, a wedding photographer who got rave reviews before the photos were even delivered, and a luggage company that helped its customers adjust to new airline regulations.

Bite-Sized Delight From the Episode:

• How one employee turned a customer into a brand ambassador.
• Why wedding photography is about more than just the photos.
• One smart luggage company’s response to shifting regulations.
• The improvements customers are looking for in the B2B experience.

Are You Looking for Things We Referenced?

• The Experience This! Survey
• The CX Accelerator
• Brown Family Photography
• Chris Strub on Twitter
• “Airline Smart Luggage Ban Goes Into Effect” by Grant Martin
• The Next Generation of B2B Purchasing: Millennials, Marketplaces, and Digital Buying Preferences
• Smarter CX by Oracle
• Oracle CX Performance Assessment

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!