Learn how Hollywood has improved the act of waiting, how the Magic Kingdom continuously commits to customer experience, and how talking in the restroom can create a remarkable experience.
Bite-Sized Delight From the Episode:
• How Universal Studios cracked the code on waiting.
• Three principles Disney committed to in order to enhance the customer experience
• The Remarkable experience of Moaning Myrtle in the Universal Studios restroom
Are You Looking for Things We Referenced?
• Universal Studios
• Transformers Ride
• The Wizarding World of Harry Potter
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
